SCRUBINA – Cleaning Service Policy & Agreement

 Thank you for choosing SCRUBINA! To ensure a smooth and reliable experience for all our clients, please review the following service policy and agreement.

1. Booking & Scheduling

• All bookings must be made through our online platform or by phone.
• Clients may book one-time or recurring services (weekly, biweekly, or monthly).
• You may cancel or reschedule up to 24 hours before your appointment without a fee.
   

2. Cancellation & Rescheduling

• Appointments cancelled with less than 24 hours’ notice may incur a $25 late cancellation fee.
• No-shows or missed appointments due to denied access may be charged 50% of the service fee.
   

3. Pricing & Payments

• Prices are based on the services and options selected at the time of booking.
• Additional charges may apply if the condition or size of the space differs from what was initially selected.
• All payments are processed securely online at the time of booking or service confirmation.
• We accept all major credit/debit cards. No cash payments are accepted.
   

4. Access to Your Property

• Clients must ensure access to the property at the time of service (e.g., someone is home, a key is provided, or door code is shared in advance). 
• We are not responsible for cleaning delays caused by locked doors or restricted entry.
   

5. Our Cleaners

• All cleaners are background-checked, interviewed in person, and trained professionals.
• We strive to send the same team for recurring appointments when possible.
• We are a pet-friendly company. Please inform us of pets in the home during booking.
   

6. Eco-Friendly & Non-Toxic Options

• Clients may request eco-friendly or non-toxic cleaning products during booking. 
• Please let us know of any allergies or sensitivities so we can accommodate your needs.
   

7. Service Limitations

• Our cleaners do not lift or move heavy furniture, clean high/restricted areas, or handle hazardous materials.
• We do not clean up after pest infestations, bodily fluids, or mold unless previously agreed upon.
   

8. Satisfaction Guarantee

• If you’re not satisfied with a service, please contact us within 24 hours of the appointment.
• We will return to re-clean the areas of concern at no extra charge.
   

9. Liability

• While we treat your home with the utmost care, we are not responsible for damage due to improperly secured items (e.g., picture frames, fixtures) or pre-existing conditions. 
• Please secure valuables, breakables, and sensitive items before service.
   

By booking with SCRUBINA, you agree to these terms and acknowledge that this policy is subject to change. We value transparency and trust—and we’re here to keep your space fresh, safe, and stress-free.